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RESTURANT AI RECEPTIONIST

Every Call Answered. Every Order & Table Booked.

Brittany is an AI receptionist for restaurants from UniBright Solutions. She answers every call the moment it rings — takes the takeout order, books the table, and answers the questions your host is too slammed to pick up — day, night, and straight through the dinner rush.

Hear her answer live. No form, no wait.

Answers every call, 24/7 Takes phone & takeout orders Books reservations Works with your existing number Live in 7 days
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OVERVIEW

What Is a Restaurant AI Receptionist?

A restaurant AI receptionist is an AI phone agent that answers your restaurant's calls 24/7 in a natural voice. It takes takeout and delivery orders, books reservations, and answers questions about your hours, menu and location — then sends every order and booking straight to your system, so no call goes to voicemail during a rush.

Different from a restaurant answering service?

A traditional answering service just takes a message and passes it along — your staff still has to call the guest back, and the takeout order is long gone. She completes the job on the first call: she takes the order or books the table and sends it straight to your kitchen or reservation book.

Different from a virtual receptionist?

A virtual receptionist is a remote person answering on a shift, usually billed per call or per minute. An AI phone agent answers every call at once, 24 hours a day, and never puts a caller on hold — even when fifty people call at 7 PM on a Friday.

CAPABILITIES

Not Just Answered
Booked, Confirmed, Sent to Your Kitchen

She finishes the job on the first call — orders, reservations and questions — across phone, text and your website, using your own menu and hours.

24/7 Phone Answering for Your Restaurant

An always-on phone answering service and AI phone agent that picks up on the first ring, in a warm, natural voice most callers cannot tell is automated — and it answers after hours, too.

  • Answers every call on the first ring — through the dinner rush, after close, weekends and holidays
  • Answers hours, menu, specials, location, parking and dietary questions from your approved information
  • Handles many callers at the same time, so nobody hits a busy tone
  • Opens every call with the recording and AI disclosure your state's consent rules require
  • Escalates catering, large parties and complaints straight to your team
  • Works with your existing restaurant phone number
Restaurant AI receptionist on a call

Takes Phone & Takeout Orders

An AI phone ordering system that takes orders end to end and drops them into your kitchen, so no host is tied to the phone during the rush.

  • Takes takeout and delivery orders in a natural voice, from your live menu
  • Reads the order back to confirm items, modifiers and pickup time
  • Sends orders to your POS or kitchen; collects payment via your secure link or at pickup — never storing card details

Books Reservations & Works the Waitlist

She checks real availability and locks in the table while the guest is on the line — so you capture reservation calls when busy instead of losing them to voicemail.

  • Checks live table availability and books into your reservation system
  • Handles date, time and party size; adds guests to the waitlist when you are full
  • Sends confirmations and reminders, and flags large parties to your team

Texts Back Every Missed Call — In Their Language

Anything she can't finish live gets a text within seconds, and she speaks with guests in the language they're most comfortable in.

  • Texts the caller within seconds with a link to order or book; front of house is notified
  • English, Spanish and more, on the call — no transfer, no callback
A CALL, END TO END

What One Dinner-Rush Call Looks Like

It is 7:42 PM on a Friday. The dining room is full, two servers are down, and the phone will not stop ringing — and every call still gets answered.

Brittany handling a dinner-rush restaurant call
  1. 0:00

    She answers on the first ring

    No hold music, no voicemail. The caller is greeted in your restaurant’s tone while your host keeps working the floor.

  2. 0:18

    She answers the question

    “Are you taking takeout, and how long is the wait?” Answered on the spot from your real hours and menu.

  3. 0:41

    She takes the order

    A large pepperoni, a Caesar, no croutons, pickup in 30. She reads it back to confirm before anything is sent.

  4. 1:05

    She sends it to the kitchen

    The order drops straight into your POS or kitchen, with the guest’s name and pickup time attached

  5. 1:12

    The guest gets a confirmation

    A text goes out with the order and pickup time. Your team never touched the phone, and the ticket is already on the line.

WHO IT’S FOR

A Phone Answering Service for Every Kind of Restaurant

Each restaurant gets an AI receptionist trained on its own menu, hours and the way it takes orders and books tables.

Pizza Shops & Quick Service

An AI receptionist for pizza shop and QSR takeout — takes high-volume takeout and delivery orders through the rush and sends them straight to the line.

Cafes & Coffee Shops

Answers hours, mobile-order and catering questions and captures the calls the counter is too busy to take.

Full-Service & Fine Dining

Books reservations, works the waitlist, and hands large-party and private-event inquiries to your team.

Multi-Location & Franchises

One number or many, with each call routed to the right location and menu.

WHY RESTURANT TRUST HER

Reliable, Secure, and Live in a Week

Our virtual receptionist finishes the job on first contact across phone, text, email and website chat using your own practice information.

Built for Your Busiest Night

Our AI receptionist answers every call at once, so a Friday rush never sends a guest to voicemail. If a call ever cannot connect, it fails over to the destination you choose during setup — your own line, your voicemail, or your existing answering service.

Secure by Design

Your data stays yours. Every call and message is encrypted in transit and at rest, stored in a system you own, and never sold or shared. Recording and AI disclosure on every call, configured for your state's consent rules. She collects payment through your own secure link or at pickup — never storing card details.

Works With Tools You Already Run

Orders and reservations write into the systems you already use, so there is no double entry, and she works with your current phone number. Live integrations: Toast, Square, Clover, OpenTable, Resy. Other systems on request — ask about yours →

WEIGHTING THE OPTIONS

Answering Service, Another Hire, or Brittany?

Most restaurants have tried a phone answering service, or weighed putting another host on the phone. The best answering service is one that actually completes the call — here is where each option leaves you when the rush hits.

Restaurant Answering Service

takes a message

  • Relays a message; your staff still has to call the guest back
  • Per-call fees climb on your busiest nights
  • Does not take the order or book the table
  • The takeout order is gone by the time anyone calls back

Another Host or Phone Staffer

covers one shift

  • Can only answer one call at a time, and not during the rush
  • No cover for the after-hours calls that still come in
  • Manual order entry, with the mistakes that come with it
  • Hiring, training and turnover on top of wages
RECOMMENDED

Our AI Receptionist

finishes the job

  • Answers 24/7 and takes the order or books the table on the call
  • Handles many calls at once — no busy tone on your busiest night
  • Sends orders and reservations straight to your systems, no double entry
  • One flat monthly cost, not a per-call bill
Stories

What Practices Tell Us

Our virtual receptionist finishes the job on first contact across phone, text, email and website chat using your own practice information.

Our social media finally got the attention it deserved. More views, more engagement, and a strategy that actually delivers.

Peri Toons TV

We saw results almost right away. Now we have a steady flow of qualified leads and, for the first time, a predictable pipeline.

Celestial White Glove Services

We tried UniBright for the free month. We stayed because the results were impossible to ignore. Revenue keeps growing without spending more on ads.

Kapissh Curtains
FAQs

Restaurant AI Receptionist FAQ

Frequently asked questions

Restaurant AI receptionist

A restaurant AI receptionist is an AI phone agent that answers your restaurant’s calls 24/7, takes takeout and delivery orders, books reservations, and answers menu and hours questions — then sends every order and booking straight to your systems.