Brittany answers patient calls round the clock, books appointments into your practice management system, and transfers calls to your team when your rules say a person should take it.
Tap the mic and ask her anything
A healthcare AI receptionist is a HIPAA-compliant virtual phone agent that answers patient calls 24 hours a day. It greets callers, answers common questions, books appointments into the practice's EHR, collects insurance details, and transfers calls that need a person. Unlike a medical answering service, it completes the booking on the call.
A medical answering service takes a message and passes it along. Your front desk still has to call the patient back, and by then many have booked elsewhere. Our voice agent books the appointment on the first call, writes the patient's details into your system, and only forwards calls that need a person.
A virtual receptionist is a remote person answering your calls on a shift, usually billed per call or per minute. An AI receptionist answers every call at once, 24 hours a day, and books directly into your system.
Our virtual receptionist finishes the job on first contact across phone, text, email and website chat using your own practice information.
Calls are answered on the first ring, in a warm, natural voice most patients can't tell is automated. She answers questions, books the visit, captures insurance, and escalates the calls your rules flag.
Every missed call gets an instant text back, so the patient never has time to call another clinic. Automated reminders go out to consented patients and cut no-shows.
Web-form and inbox inquiries get a real answer in minutes instead of next week. She replies, answers the common questions, and follows up until the patient books.
Connect our AI chatbot to your practice website and she chats with visitors live answering from your own services, hours and providers, then booking them before they leave the page.
A new patient dials at 7:42 PM, long after the front desk has gone home. Here's the whole call start to booked appointment.
No hold music, no voicemail. The patient is greeted in your practice's own tone and asked how she can help — even though the office closed hours ago.
"Do you take my insurance? How much is a first visit? Where are you located?" All answered instantly from your real practice information.
She checks your live calendar, offers two open slots, and locks the visit in while the patient is still on the line — no callback, no phone tag.
Name, DOB, insurance and reason for visit are confirmed and written straight into your system, and the intake form goes out by text.
Nobody had to answer the phone. The appointment is on the calendar, the record is complete, and the patient has a confirmation in hand.
Wherever patients call to book, she fits the workflow. Each practice gets a receptionist trained on its own services, providers and the way its field actually talks to patients.
Books new patients, fills cancellations from your waitlist, and writes into your practice management software. See the dental page →
Answers overflow and after-hours calls, and books and reschedules across multiple providers.
Books consultations and treatments, answers pricing and package questions, and re-engages consented clients who drifted off.
Books adjustments, evaluations and follow-ups, and keeps multi-visit plans of care on schedule.
Our virtual receptionist finishes the job on first contact across phone, text, email and website chat using your own practice information.
Our social media finally got the attention it deserved. More views, more engagement, and a strategy that actually delivers.
Peri Toons TV
We saw results almost right away. Now we have a steady flow of qualified leads and, for the first time, a predictable pipeline.
Celestial White Glove Services
We tried UniBright for the free month. We stayed because the results were impossible to ignore. Revenue keeps growing without spending more on ads.
Kapissh Curtains
Most practices have tried a medical answering service, or weighed hiring an in-house front desk against an AI receptionist. Here's where each option leaves you.
takes a message
covers one shift
finishes the job
Frequently asked questions
Yes, when the vendor signs a Business Associate Agreement before handling patient calls. Our AI receptionist signs a BAA up front, encrypts every call and message, keeps a full audit trail, and stores data in your own secure database.
Yes. She answers patient calls 24/7 in a natural voice, handles questions about services, hours and insurance, books appointments live, and transfers escalation calls to your on-call line.
A virtual receptionist is a remote person answering on a shift, usually billed per call or per minute. An AI receptionist answers every call at once, 24 hours a day, and books directly into your system.
No. She follows the escalation rules you set at onboarding and transfers matching calls to your on-call line. She does not assess symptoms, triage severity or give medical advice.
No. She handles overflow, after-hours and repetitive booking calls, and hands anything that needs a person to your team with full context.
Yes. She checks your live availability and books the slot while the patient is on the line, writing into your EHR or practice management system. No double-bookings, no manual re-entry.
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